Consumer Disputes - Nicholson Gordon Law

Consumer Disputes

Serving Clients Throughout England and Wales

The Office of Fair Trading estimated that faulty, defective or otherwise unsatisfactory goods and services cost British consumers more than £8 billion annually. Fortunately, consumer protection laws throughout the UK provide more protection now than in years past. A solicitor experienced in handling consumer disputes can advise you of your rights and legal options.

Nicholson Gordon Law offers thorough, clear advice and skilled representation to consumers throughout England and Wales. With more than 25 years legal experience, we offer specialist legal advice to consumers at very competitive rates.

If the claim involves less than £10,000, engaging solicitors to run the claim from start to finish might be uneconomical. This is because such claims will usually be referred to the small claims court where legal costs are not generally recoverable. However, we can explore other funding options, such as assisting you with particular parts of the claim (sometimes referred to as “unbundling”), or working within a specific budget.

Consumer Disputes Involving Faulty Goods

Under the Sale of Goods Act 1979, goods sold in the course of a business must be “fit for purpose,” of satisfactory quality and in accordance with their description when sold. We handle many claims where the seller is in breach of these implied conditions, for such things as:

  • Motor cars, mobile homes and caravans
  • Household goods ranging from refrigerators to range cookers to air conditioning systems
  • Electronic goods

Consumer Disputes Involving Services

Services sold to consumers should be completed in a good and workmanlike manner, and using proper materials. They should be finished by the date promised or within a reasonable time. Because of the nature of services, it can be more difficult to prove that services was unsatisfactory than to prove that goods were faulty. Expert evidence may be required as to acceptable standards.

Perhaps the most common types of service disputes involve building work and other trades, such as plumbing. It is critical to get accurate legal advice on these issues, as they are usually complicated by multiple defendants, contracts and credit arrangements.

Insurance companies that refuse to pay out valid claims can also be subject to a bad faith insurance claim by a dissatisfied customer.

Contact John Gordon

Nicholson Gordon Law provides realistic, honest case assessments. Should you choose to retain our services, you will find them to be cost-effective, and we can offer a variety of funding options.  We welcome the opportunity to discuss your consumer dispute and your potential legal claim.

In appropriate cases we may be able to offer a no win no fee agreement, or a discounted conditional fee agreement (a no win, low fee agreement) and to implement after the event legal expenses insurance.

Learn more about the representation we provide by contacting us online or ring 01664 431 300 to arrange your initial consultation.

Mr H of Wymeswold, Leicestershire had purchased a number of cases of expensive wine as an investment from a large wine investment business in Greenwich, London. Our client had significant concerns that his investment had not purchased physical cases of wine. We pursued a claim for him for breach of contract and to establish title of ownership of all of his wine.. We obtained a transfer of all of the wine to an external warehouse and payment in full of our client's legal costs.

We regularly provide advice to car dealerships relating to their obligations and liability to their customers following the sale of motor vehicles.

We have successfully represented numerous clients in claims relating to breaches of the Sale of Goods Act and Supply of Goods and Services Act.

We represented Miss D in a successful claim against a major bank relating to arguments raised by the bank that the client had not been entitled to make a claim under an unemployment insurance policy.

Miss F pursued a claim for damages relating to a defective car purchased by her. The claim was compromised by the return of the vehicle to the garage, and payment of damages.

We were instructed by Mr S relating to a claim concerning herbal supplements, the argument being that the supplements were ineffective. The claim was compromised by payment of damages.